Compliments and Complaints

We are always interested to hear your comments and compliments. It is particularly reassuring and motivating for all of us to know that we are meeting the high standards of service that we set for ourselves. If you are pleased with the service you have received, we would be delighted to hear from you. You can do this by emailing or writing to us, by phone or dropping into one of our offices.

Sometimes we don't get things right and mistakes do happen. If you have cause for complaint about any aspect of our service, please let us know. You can do this verbally or in writing. Either way we will take your complaints seriously and investigate the matter promptly. All complaints will be dealt with sympathetically and in complete confidence.

For details of our complaints procedure click here.

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